Senior Customer Service ManagerSalary: £40,000 - £50,000 Full-time PermanentAre you a driven customer service leader ready to step into a role where you can truly make your mark?We''re partnering with a fast-growing, entrepreneurial business that is investing heavily in its people, processes, and service delivery. As part of this exciting growth phase, a brand-new leadership role has been created - giving you the opportunity to shape, influence, and elevate the entire customer experience function from day one.This isn''t a "steady-state" role - it''s a chance to build, refine, and lead in a company that values ideas, innovation, and impact. The OpportunityYou''ll take ownership of the full customer service operation, leading both a UK-based team and an offshore order processing function. With strong backing from senior leadership, your focus will be to bring structure, accountability, and continuous improvement to a busy, fast-paced environment.You''ll have the autonomy to:Implement new processes and ways of workingDrive performance and service excellenceImprove cross-department collaborationInfluence how customer service supports wider business growth What You''ll Be DoingLeading and developing a high-performing customer service teamManaging an offshore order processing function to ensure accuracy and efficiencyDriving KPI performance including response times, SLAs, and customer satisfactionHandling escalations and resolving complex customer queriesWorking closely with ..... full job details .....