Application Support Analyst Role Profile Job Title: Application Support Analyst Reports to: Lead Application Support Analyst Key Relationships: Tech Bar Analysts, Business Systems Analysts , Infrastructure and Security Engineers, Service Delivery Manager, Digital Transformation Managers, Key Business Users, Dynamics MSP Location: Piccadilly, London - minimum 3 days per week. Travel to all sites required on occasion. Role Purpose The Application Support Analyst plays a vital role in keeping Fortnum and Mason''s retail and hospitality technology running smoothly, from core systems like Microsoft Dynamics 365 to Oracle Simphony POS. A key part of this role involves supporting new technology introductions - working closely with project teams and the Lead Application Support Analyst to test, stabilise and transition new solutions into business-as-usual operations. You''ll provide dedicated hypercare support for major rollouts, particularly for our retail stores and hospitality venues, ensuring successful adoption before handover to wider support teams. This position sits at the intersection of day-to-day operational support and technology transformation, helping to maintain our high service standards while enabling the business to adopt innovative solutions that enhance both customer and colleague experiences. Responsibilities Operational Support Provide 1st and 2nd line support for critical retail/hospitality systems (Dynamics 365, Oracle Simphony, payment ..... full job details .....