German-Speaking Ferry Booking Representative / Sales SupportLocation: Dover (Office-based)Salary: Up to £30,000 per annumHours: Full-time, Monday-Friday + occasional weekends/bank holidaysOur client, a well-established and growing business based near Dover, is seeking a German-speaking Ferry Booking Representative / Sales Support professional to join their friendly and busy team of six. This is an excellent opportunity for a customer-focused individual with strong language skills to work in an international, fast-paced environment.The RoleYou''ll be responsible for supporting English and German-speaking customers with ferry bookings while providing high-quality sales and administrative support. This role is ideal for someone who enjoys problem-solving, multitasking, and delivering outstanding customer service.Key ResponsibilitiesHandle ferry booking enquiries from German and English-speaking customers via phone, email, and live chatProcess bookings accurately and charge jobs for handover to the Administration teamAdvise customers on ferry routes, schedules, pricing, and additional servicesAmend or cancel bookings in line with company policiesAnalyse customer needs and upsell suitable travel options where appropriateMaintain accurate records and ensure regulatory complianceLiaise with finance and operations teams to support seamless service deliveryDeliver a consistently professional and friendly customer experienceSkills and ExperienceFluent or proficient in German ..... full job details .....