We''re recruiting an experienced Lettings Officer to join a busy Housing Service, responsible for the efficient and sensitive allocation and pre-letting of Council and Housing Association properties. This is a key operational role within the allocations and lettings function, ensuring homes are allocated fairly, lawfully and in line with policy, while maintaining strong relationships with internal teams, Registered Providers and external stakeholders. The Role Manage the efficient and sensitive letting and pre-letting of Council and Housing Association properties. Process nominations to Housing Associations and Special Schemes, ensuring all nomination procedures are correctly followed. Ensure allocations are made in accordance with the Council''s Allocations Policy and relevant legislation. Liaise with Registered Providers and internal housing teams to secure timely and appropriate lettings. Prepare and present reports for Case Review Panels. Administer and monitor the housing appeals process, ensuring procedural compliance and timely responses. Respond to correspondence including Members'' enquiries, casework and requests from Senior Managers and partner agencies. Investigate complex allocation or nomination cases and provide recommendations. Prepare performance and monitoring reports as required. Deputise for the Senior Lettings Officer in their absence. Supervise and support Lettings Assistants where appropriate. Contribute to service improvement projects and ..... full job details .....