Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Local Authority Clients in Essex.What the Job Will Be DoingLeading on complex tenancy management cases, including escalations, complaints and high-risk situationsOverseeing rent collection, anti-social behaviour, tenancy breaches and legal noticesSupporting and guiding operational staff on tenancy-related matters, providing leadership and expertiseManaging formal complaints, ensuring timely, high-quality responses in line with policies and standardsOverseeing estates and grounds maintenance services, ensuring high service delivery standardsManaging contracts and Service Level Agreements (SLAs), monitoring performance and driving improvementsHandling tenancy fraud investigations where requiredWorking across multiple service areas to ensure a joined-up and effective housing serviceContributing to service improvement initiatives to enhance overall performance and resident satisfactionWhat You Will NeedStrong background in housing management across both operational and strategic levelsExperience managing complex tenancy cases and complaintsConfident communicator with the ability to support and influence teamsAbility to work across multiple service areas and manage competing prioritiesFull UK driving licence and access to a vehicleDesirableCIH Level 4 (or equivalent)Experience managing SLAs and estates servicesStrong understanding of contract and performance ..... full job details .....