Are you passionate about delivering exceptional experiences in a luxury setting? An amazing management opportunity has now opened at The Soho Hotel, part of the prestigious Firmdale Hotels group. We are seeking a dynamic and experienced Event Operations Manager to lead our meetings and events operations, ensuring each event is flawlessly executed and memorable.Firmdale Hotels is renowned for its high-end, boutique properties that offer unique, luxurious experiences in prime locations. We pride ourselves on our attention to detail, outstanding service, and innovative approach to hospitality. The Soho Hotel, a gem in our collection, embodies these values with its stylish design, exceptional amenities, and dedicated team.As an Event Operations Manager, you will oversee the operations and team responsible for our screening rooms, meeting spaces, and private dining rooms. You will collaborate closely with the Food and Beverage Management team and Senior Management to deliver outstanding events.Responsibilities:Running the daily operations of the events departmentAttending weekly meetings to review upcoming events and conducting daily briefings with the events teamLeading, managing, and motivating the events team to ensure high performance and job satisfactionCommunicating all event details to various hotel departments and head officeEstablishing strong, professional relationships with guests to ensure their needs are met and expectations exceededDelivering inspirational show rounds to showcase our spaces to prospective clientsManaging the departmental budget effectively to ensure financial goals are metWhat you Need:Previous experience as an Events Manager within a 5-star hotel or luxury restaurantExcellent communication skills and the ability to liaise effectively with clients and team membersSuperb attention to detail and a drive to deliver exceptional standards consistentlyStrong leadership and motivational skills, capable of nurturing, developing, and inspiring staffProven experience in training and developing team members to achieve their full potentialExcellent personal presentation and a professional demeanourResilience and a proactive attitude to get things right the first timeWhat We Offer:Competitive salary plus service charge to be discussed at venue.Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)Discounted cinema tickets, gym membership, travel, retailers and restaurantsComplimentary meals on shiftReferral bonus scheme for recommending top talentFlexible scheduling without split shiftsDry cleaning service for work attire and discounted personal dry cleaningEnhanced holiday allowance based on length of serviceSeason ticket loan for convenient commutingOngoing training, professional development, and fully funded English lessonsRegular social events, team activities, and fitness sessionsBenefits like cycle to work scheme and annual long service awardsOne allocated paid day per year for volunteering workExclusive discounts at Design Hotels, staff sales, spa discounts, and product perksAnd much more!!Why join Firmdale Hotels?Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:Proud winners of The Times Best Places to Work for both 2024 and 2025The Kings Award for Enterprise 2024 for outstanding contribution to International TradeManager of the Year

Helle Jensen

Cateys 2024Food and Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024Haymarket Hotel and The Soho Hotel

One AA Rosette for Culinary Excellence and AA Breakfast Award 2025Covent Garden Hotel

One AA Rosette for Culinary Excellence 2025Dorset Square Hotel

AA Breakfast Award 2025Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel

Two Michelin Keys 2024Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel

One Michelin Key 2024Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar and Restaurant, 2024 as well as an AA Breakfast AwardDorset Square Hotel

One AA Rosette for Culinary Excellence, The Potting Shed, 2024Warren Street Hotel - Travel and Leisure IT List best hotels in the worldWhitby Hotel, Crosby Street and Warren Street - Michelin keysNumber Sixteen - Best Boutique Hotels in London, The Times, 2024.You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

TPBN1_UKCT