Do you love luxury fashion? Have you got previous customer service experience?Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels. Please note this role is 5 days a week in their head office and store Key ResponsibilitiesCustomer Engagement and SupportRespond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat.Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty.Maintain a tone of voice that is consistent with the brand.Order Management and LogisticsOversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment.Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders.Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently.Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines.Product Expertise and Client ExperienceDevelop a deep understanding of their product offering to provide tailored advice and support.Manage and support bespoke and Made-To-Order ..... full job details .....