Customer Services Coordinator
Location: Birmingham
Salary: GBP32,229 per year. Increases after probation.
Hours: Monday - Thursday, 8am - 4.30pm. Fridays, 8am - 1.30pm.
Job type: 18-month FTC, maternity cover.
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Coordinator to join their ever-expanding team. This role is maternity cover for 18 months.
Responsibilities of the Customer Service Coordinator:
- Process sales orders and maintain order data
- Handle customer enquiries from order to delivery
- Advise customers of order status, changes and supply issues
- Liaise and interact with other departments to ensure:
o effective order progression
o effective problem resolution
o accurate customer feedback
- Perform customer verifications
- Perform general office duties and project work as required
Requirements of the Customer Service Coordinator:
- Excellent telephone manners
- Strong communication skills (verbal and written)
- A strong customer service approach
- A committed team player
- A confident user of standard MS Office applications (Outlook, Word, Excel)
- Familiar with CRM systems (ideally Salesforce)
- A proactive approach to work and problems
If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now!