Head of Operations Manchester 100k - 120kZachary Daniels are delighted to be partnering with a high-growth, regulated business to recruit a Head of Operations for a senior leadership role based in Manchester.This role has end-to-end accountability for operational performance across a complex, customer-facing, regulated environment. The Head of Operations will be responsible for building scalable, resilient operations, delivering strong customer outcomes, and ensuring robust governance as the business continues to scale.This is a hands-on leadership role, working closely with senior stakeholders across finance, product, technology, risk, and compliance within a fast-paced, commercially driven organisation.Benefits You''ll Enjoy:Salary of 100,000 - 120,000Manchester based senior leadership roleHigh-visibility position within a growing regulated organisationOpportunity to shape and scale a critical business functionRole Responsibilities:Define and deliver the operational strategy aligned to wider business objectives.Own day-to-day operations across customer servicing, complaints, incident management, and operational performance.Ensure operational readiness for new product launches and business change initiatives.Lead governance, operational risk management, and regulatory compliance within a regulated environment.Act as a Certified Individual under SMCR, with clear accountability for operational controls and outcomes.Design, implement, and continuously improve scalable ..... full job details .....