Digital Service Manager - Insurance - Permanent Our client, a Global Specialist Insurance broker, is looking for a Digital Service Manager to help shape and lead their digital service capability during a major transformation. This is a unique opportunity to work in a fast-paced, digital environment and implement service management processes from the ground up. You''ll be great for this role if: You have hands-on experience building or managing ITIL/ITSM processes in digital or SaaS environmentsYou''ve worked in digital service management, ideally in insurance, broking, or InsurTech environmentsYou enjoy getting hands-on-resolving client and admin issues, helping onboarding teams, and working across PMO and client supportYou''ve managed vendor relationships, including defining KPIs and overseeing ticket resolutionYou can manage enhancement requests and feed them into agile product backlogsYou''ve worked solo or in lean teams and are comfortable leading both the design and delivery of service functionsYou have knowledge of Agile, Scrum, or Product Ownership frameworks This is a permanent opportunity paying £80,000 - £120,000 + bonus (15-20%). The role offers hybrid working, with 3 days per week in a London office. The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. We know that the most successful teams have a diversity of background, experience and approach. When we recruit, we welcome the unique ..... full job details .....