Job Description
- To answer incoming calls and email inboxes (if required), from tenants and clients in order to deal with their queries effectively and efficiently.
- To highlight service appointments that have had repeat visits to Contract Administrators as and when necessary.
- To make outbound calls confirming next day appointments.
- To ensure all service queries are managed in professional manner by applying proper telephone etiquette in order to satisfy various customer situations.
- To be flexible and help out with other areas when colleagues are busy or absent.
- General office administration including filing, faxing and photocopying.
- Any other duties as and when required in order to meet the needs of the business.