Overview

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IT Support Analyst

role at

Vindis Group .The Vindis Group is seeking to appoint a IT Support Analyst to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that are integral to its continued success. The company aims to maintain high standards through open, transparent and consultative engagement with employees and customers, and values exceptional people who contribute to its success. Customer Obsession is core to our ethos and you will apply this knowledge to internal and external customer service excellence.In return, you will be joining a long-established organisation that has continued to expand and evolve, with a focus on a High Performance Culture and opportunities for development.

Key Role Responsibilities

Respond to requests for technical assistance by phone, email and face to face while updating the IT Service Desk.Administer IT systems and maintain system documentation.Prepare and maintain IT hardware.Analyze and identify trends in issue reporting and devise preventative solutions.Correctly prioritise incoming requests. Escalate requests to the second Line Team in accordance with escalation policy.

Prerequisites

Proven experience within a helpdesk / support position.Confident problem solver, with experience in providing technical support.Good knowledge of the Windows desktop platform.Excellent communication skills.Attention to detail.

Job details

Seniority level: Entry levelEmployment type: ContractJob function: Information TechnologyIndustries: IT System Training and Support

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