Resident Liaison Officer (RLO) - Planned Works

Location: Hertford

Rate: Up to £22 per hour

Contract: Temporary to Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Hertford.

This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position, working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption.

Key Responsibilities

• Act as the main point of contact for residents throughout the planned works programme.

   

• Carry out resident visits, pre-start meetings and regular communication throughout the works.

   

• Explain the scope and programme of works clearly to residents.

   

• Arrange access and appointments with residents and ensure works can progress efficiently.

   

• Identify and support vulnerable residents, putting appropriate measures in place where required.

   

• Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.

   

• Liaise closely with site managers, supervisors, contractors and client representatives.

   

• Maintain accurate records of resident communications, visits, appointments and feedback.

   

• Attend site and client meetings, providing updates on resident issues and satisfaction.

   

• Help minimise disruption to residents and maintain strong relationships throughout the programme.

   

• Promote excellent customer service and resident engagement.

   

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.

   

• Experience working on planned works or refurbishment projects, ideally within social housing.

   

• Excellent communication and interpersonal skills.

   

• Strong organisational skills with the ability to manage multiple priorities.

   

• Confident dealing with residents, contractors and client representatives.

   

• Good IT and administrative skills.

   

• Full UK driving licence preferred.

   

• A proactive, professional and customer-focused approach.

   

If you are an experienced RLO looking for a new opportunity in Hertford, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ