Internal Sales Support

Reading, RG2

-28-30K

Overview
To deliver a high standard of customer service by ensuring all clients and prospective clients are supported in an efficient, professional, and friendly manner across all communications and interactions.

Purpose
To take ownership of client communication and project delivery from the point of handover from Sales or upon client approval, ensuring smooth execution and a positive customer experience throughout.

Key Responsibilities

• Manage the day-to-day coordination of live client orders and projects
• Maintain and update CRM systems, ensuring all client activity is accurately recorded
• Work closely with the Sales team to support quotations, conversions, and ongoing client enquiries
• Provide timely updates to clients on production progress and order status
• Support client decision-making with clear commercial and technical guidance
• Escalate operational or service-related issues to the management team when required
• Monitor production schedules and capacity to ensure deadlines and project milestones are met
• Identify opportunities to improve processes and contribute to continuous improvement across teams

Person Specification

• Strong understanding of delivering exceptional customer service
• Commercial awareness with the ability to manage multiple client relationships
• Confident communicator, able to influence and challenge where appropriate
• Ability to identify and manage commercial risks effectively

Key Skills & Attributes

• Customer-focused and service-driven
• Strong communication and interpersonal skills
• Highly organised with good attention to detail
• Calm and effective under pressure
• Professional, tactful, and approachable
• Reliable and dependable team player

Skills & Knowledge

• Experience using CRM and/or MIS systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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