Customer Experience Manager - Satellite Software Edinburgh (Hybrid) Sector: Space Tech Full-time or Flexible Salary: Competitive + Benefits I''m working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery and Operations team. This is a fantastic opportunity to play a key role in shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world. This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and commercial drive. Key Responsibilities:Act as the main post-sales contact for customers, ensuring smooth onboarding and continued successBuild strong, long-term relationships with key stakeholders across customer organisationsIdentify upsell, cross-sell, and renewal opportunities in partnership with sales and product teamsLead and develop the technical support function and support the delivery of customer trainingCollaborate cross-functionally with product, engineering, and commercial teams to ensure customer satisfactionMonitor key metrics such as retention, churn risk, and commercial expansionWhat They''re Looking For:Previous experience in customer account managementStrong ..... full job details .....