Role: Visitor Experience OfficerSalary: 26,000 to 28,000 per year (pro rata salary 10,400 - 11,200 based on 2 days per week) Working Pattern: Part time 14 hours per week (2 days a week one must be a Saturday)Location: HolbornPermanentTate are supporting the recruitment of a Visitor Experience Officer working two days a week to help deliver an outstanding experience for all who visit a niche heritage site based in central London. This is an opportunity for history graduates, tour guides, history lovers and anyone who loves bringing stories to life to play a key part in welcoming the public to one of London''s most distinctive cultural and historical locations.Your main responsibilities will include:Welcome visitors and share essential information.Answer questions and engage visitors with the collections.Deliver guided tours and promote digital tour sales and donations.Keep the Tours Welcome Area clean, stocked, and presentable.Support volunteer management and rota coverage.Assist the retail team during busy periods, including customer service, packing orders, and restocking.Support additional tour or retail projects as needed.Skills / experience:You will bring exceptional customer service skills, clear and confident verbal communication in English, and the ability to collaborate effectively within a team. You can easily retain and relay large amounts of historical information, enabling you to deliver engaging, accurate insights and tours. Together, these strengths help you ..... full job details .....