We are recruiting an Assistant Director - Data, Digital and Customer Services for a local government client in East London. The Customer Services, Digital, and Data teams handle over 1 million customer enquiries per year, including those made by phone via the contact centre, face-to-face at the Service Centre, online, and through the registrar''s service. These range from requests for general information to help recording major life events such as births, deaths and marriages and providing support for some of the most vulnerable residents who are at risk of homelessness and experiencing financial hardship. Responsibility To be the strategic voice of the customer, championing customer focus and driving strategic change to enhance the customer experience and deliver right-first-time solutions for residents. Accountable for all aspects of customer service delivery, 24 hours a day, 7 days a week, ensuring that residents and businesses receive a high-quality customer experience. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Ideally educated to a bachelor''s degree or relevant professional qualification. Advanced Microsoft Office (Word, Excel, Outlook), social media, CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Successful candidates will be: Has a full range of strategic management and leadership skills. Communicates the potential impact of emerging practices and ..... full job details .....