Customer Service / Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service / Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking for someone with previous experience working within a contact centre or customer service environment, ideally in a role involving telephone-based troubleshooting, technical support or problem resolution. You do not necessarily need to come from a highly technical background; however, you must be naturally confident when it comes to problem-solving, following processes and talking customers through solutions clearly and patiently over the phone. Key Responsibilities Handle inbound and outbound customer calls in a professional, friendly and efficient manner. Troubleshoot customer issues over the telephone and work towards a first-time resolution wherever possible. Ask appropriate questions to accurately diagnose the customer''s problem. Guide customers through step-by-step troubleshooting and resolution processes. Provide an excellent level of ..... full job details .....