Senior MSP Technical Support Engineer / ManagerLocation:

Silchester, UK (Office and Customer Sites within 50 miles)

Job Type:

Permanent Full-time

Salary:

40,000 - 50,000 + up to 10% matched pension + company vehicle and fuel card

The RoleYou''ll provide enterprise-level technical assistance and support to our customers—both remotely and onsite—ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.

Why Join Us?

Competitive salary and pension scheme (up to 10% matched)

22 days annual leave + increases with service

Career development plan and training opportunities

Company vehicle and fuel card for site visits

What You''ll Do

Deliver technical support via phone, email, and in person

Handle onsite escalations and routine visits

Manage end-to-end project delivery (implementation, project management, support)

Troubleshoot hardware and software issues (desktops, servers, networking, etc.)

Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networking

Create technical documentation and conduct site surveys

Mentor team members and assist in pre-sales activities

Provide technical handovers to the service desk

What We''re Looking For

Experience in a customer-facing MSP technical support role

Expertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot

Experience with VMware or Hyper-V, enterprise firewalls, backup systems, and email security

Solid networking knowledge (LAN, WAN, VLAN, VPN, MFA, wireless)

Relevant IT certifications/qualifications

If you''re ready to take on a role where your skills will have real impact, apply today and help us shape the future of IT support for our clients.

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