Overview

Regional Property Services Manager – Location: Northeast London • Contract: Permanent • Weekly hours: 35Responsibilities

Lead and deliver the Repairs strategy; manage Disrepair and Voids within the region, including responsive repairs, disrepair, voids, aids and adaptations, damp and mould, and planned property maintenance.Be the lead voice for legal disrepair and share joint responsibility for voids management in the Northeast London region.Provide clear direction and stability to a diverse portfolio; manage a multi-functional team of Disrepair and Voids Surveyors; work with senior leaders, contractors, frontline teams, and residents to deliver high-quality, resident-focused service.Conduct regular WIP meetings with contractors delivering Disrepair works; ensure all cases are updated in CRM systems.Work from an office a minimum of two days per week (Hugh Cubitt on Mondays; other locations such as Pitsea and Westminster Bridge Road as needed); attend resident surgeries, which may require some evening work.Be the go-to leader for all property services in the region; handle high-profile cases and emergency escalations; attend court where required and manage communications with solicitors.Set the tone for a multi-functional team, own performance, and drive improvement across KPIs, compliance, satisfaction, and service quality; build strong partnerships with internal teams and external suppliers.Use data, customer feedback, and insight to continuously improve what we do and how we do it.Lead on contract management, reviewing contractor costs and driving value for money; ensure all work meets regulatory, legal, and safety standards.Foster a joined-up culture with housing and operations teams to deliver excellent, customer-focused property services.Qualifications

Degree in Building Surveying or similar technical qualification, or relevant experience (HND/HNC).Professional Membership (preferred).Experience in working legal disrepair within social housing and familiarity with NHF schedule of rates.Experience with disrepair report writing, documenting items outlined in the letter of claim, and evidencing works following completion.Strong stakeholder management and excellent communication skills.Up-to-date knowledge of Health and Safety Act 1974, Housing Act 1985, and other relevant legislation.Benefits

Two additional paid volunteering days each year.Flexible benefits scheme, including family-friendly benefits and access to a discount portal.4 x salary life assurance.Up to 10% pension contribution.How to apply

Please click on the ‘Apply Now’ button and submit your CV and a brief note on why you should be considered for the role.If you have questions about this role, email Talent Specialist, Caroline Seery at caroline.seery@peabody.org.uk.Interviews will take place in person on 19th and 22nd September.Early applications are encouraged as the advertisement may close earlier than stated.PLEASE NOTE: Peabody does not provide sponsorship as a licensed UK employer.

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