French Speaking Technical Support Specialist Location: Newark on Trent (Hybrid / Remote) Salary: 26,255 per year Job Type: Full-time, permanent (including weekend shifts)Hours: Full-time - rotational shifts between 05:30-22:00 Monday - SundayAre you fluent in French and looking for a full-time opportunity in a dynamic and supportive environment? Join our client''s friendly team as a French-Speaking Technical Support Specialist, where you''ll provide outstanding 1st line technical support to clients in both French and English. This full-time role offers structured training, growth opportunities, and the flexibility of hybrid or remote working.Key Responsibilities:Provide 1st line technical support to key clients in both French and EnglishLog and manage incidents using CRM and ticketing systemsDiagnose and troubleshoot technical issues, offering solutions over the phone or via emailEscalate more complex issues to 2nd line support when neededDeliver exceptional customer service, meeting SLAs for resolution and response timesMonitor shared mailboxes to ensure all customer queries are addressedConduct outbound calls to gather feedback and ensure customer satisfactionRequired Skills and Experience:Fluency in both French and English (written and spoken)Strong problem-solving skills and attention to detailA passion for delivering excellent customer serviceFlexibility to work shifts across weekdays and weekends as part of a rotaClear, professional telephone manner and strong ..... full job details .....