Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years. We are seeking a dedicated and enthusiastic individual to join our Pickfords Team, with a passion to exceed our company''s expectations. JOB PURPOSE: Grow territory revenue within the brand image and deliver profitable revenue in line with margin expectation and targets. In conjunction with the Group and National Sales Manager, identify, establish, and develop a successful OBS process, method, and strategy to effectively service the Group s requirements. RESPONSIBILITIES: Answering incoming enquiries from all channels (including but not limited to Live chat, Web, lead generation, telephone) commercially reviewing them and action appropriately. Complete customer surveys via telephone, video call and self-survey information. All enquiries/quotations to be recorded in Navision. Identification of customer buying criteria. Price bounce to gauge customer reaction. Accurate costings via costing form and table. Determining margin through factors such as move date, insurance value, competition and customer confidence in brand. Insurance sales and uplifts. Introduce affiliate revenue streams. Prepare and submit quotation to customer. Follow up all jobs to conclusion and maintain records in Navision. Work with the Operations team to establish appropriate service standards, and to proactively seek service ..... full job details .....