Overview

This is an exciting opportunity for an experienced administrator to join the Primary Care, Community and Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service in and out of hours. We would welcome candidates to apply who do not hold Level 3 Team Leading/Supervisor qualification as this could be offered as a development opportunity during employment.Responsibilities

Act as the first point of contact for patients for the specific services in and out of hours.Manage referrals and registration of patients to services using patient registration systems and bespoke systems.Order equipment, type clinical correspondence, and manage clinical diaries.Learn all the different electronic systems used by the administrative and clinical services.Undertake staff PDRs and assist in training of staff.Role details

37.5 hours per week, Mon – Sun, 8.00am – 6.00pm and Bank Holiday cover 8.00am – 6.00pm, with some requirement to cover 12.00 – 20.00 on a rota basis.Role requires onsite working.Qualifications and experience

Significant experience within a healthcare administration environment.Line Management experience.Evidence of continuing professional development.Previously gained or working towards a health records management qualification recognised by IHRIM, NVQ level 4 or equivalent experience/knowledge.RSA III or equivalent, GCE/GCSE English and Maths equivalent to a Grade C.Excellent communication skills to deal with patients, colleagues and referring agents. Ability to prioritise own work and work under pressure with conflicting demands. Team player.About the Trust

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow. We care for our patients, we care about our population, and we care about our people. Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community. Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique. We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong, a place where you feel happy, safe, and rewarded, and a place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we mean it. Visit the SWB website to find out more about our ambitions and people plans.How to apply / contact

For further details / informal visits contact: Name: Kelly SpencerJob title: Systems AdministratorEmail address: kelly.spencer19@nhs.netTelephone number: 0121 507 2850

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