We are looking for a dynamic person to join our team, to provide administrative support and coordinate field engineers within a security company, ensuring efficient scheduling, timely service delivery, and excellent customer communication. The role is critical in maintaining smooth day-to-day operations for installations, maintenance, and emergency call-outs. Key Responsibilities 1. Engineer Coordination and Scheduling Plan, schedule, and allocate engineers for installations, servicing, and reactive maintenance. Monitor engineer workloads and optimise routes for efficiency. Respond to urgent call-outs and adjust schedules accordingly. Track job progress and ensure completion within agreed timeframes. 2. Administrative Support Maintain accurate job records, service reports, and documentation. Process job sheets, timesheets, and service reports. Update internal systems (CRM/job management software). Prepare quotes, service reports, and customer documentation where required. 3. Customer Communication Act as a primary point of contact for clients via phone and email. Schedule appointments and confirm job details with customers. Provide updates on engineer arrival times and job progress. Handle queries, complaints, and service requests professionally. 4. Compliance and Documentation Ensure all work complies with industry standards (e.g., NSI, SSAIB, or equivalent). Maintain records for audits and compliance requirements. Support health and safety documentation and ..... full job details .....