Position: Customer Account Manager

Location: Sunderland, Tyne and Wear

Hours: Mon – Thur,  8:30 am – 5 pm and Friday 8:30 am – 3 pm

Salary: £30,000

We are excited to offer a permanent opportunity for an experienced Customer Account Manager with a strong track record in managing key accounts and developing new business relationships. This role is with a global manufacturer of automotive products and parts, and the successful candidate will report to the Management team, playing a pivotal role in driving both new and sustained growth within the organisation.

Responsibilities

• Collaborate closely with existing customer accounts.
• Establish and nurture new customer relationships.
• Manage customer accounts, including reviewing and creating quotes for new clients.
• Handle contracts by establishing, reviewing, amending, and resolving any related queries and discrepancies.
• Enhance the customer service experience for clients.
• Understand current business levels and product supply to ensure a high standard of customer service.
• Communicate effectively via telephone and email.

Key Experience:

• Proficiency in English and one additional European language is desirable.
• Prior experience with manufacturing software systems, such as SAP, MRPeasy, or Odoo, is essential.
• Excellent verbal and written communication skills are necessary.
• Experience working in a manufacturing environment is preferable.
• A clear understanding of the customer journey, from initial contact through cost and product availability, manufacturing requirements, supply chain delivery, and final product dispatch, is essential.
• Demonstrable experience with contract preparation and delivery, along with a solid understanding of commercial service level agreements and written contracts, is required.
• Advanced working knowledge of Microsoft Office, including Word, Excel, and Outlook, is essential.

Benefits:

• Pension plan.
• Early finish on Fridays.
• Healthcare benefits.
• Annual bonus.
• Twenty-five days of annual leave in addition to bank holidays.

Experience:

• MRP system: 1 year (required)
• Account management: 1 year (required)
• Administration: 1 year (required)

Language:

• Japanese (preferred)
• Any European languages (preferred)