Job Description
We are seeking an experienced Customer Service Team Leader to join our operations team.
Working with the General Manager, you will improve customer experience, team performance and accountability.
The Role;
The role is split between leading the team, handling customer quotes/orders/queries and overseeing deliveries to customers.
Lead, coach and support the team while managing key customer relationships.
Improve customer experience, order conversion and operational efficiency.
Key responsibilities include:
- Lead and develop a small, office-based customer service team.
- Support key accounts and resolve complex queries and claims.
- Coordinate with marketing, supply and transport teams.
- Maintain controls across quotations, orders, payments and installations.
- Drive a collaborative, accountable and customer-focused culture.
What We Are Looking For
We need an experienced, hands-on team leader who develops people and improves operations.
You will bring:
- Proven B2B customer service and team leadership experience.
- Strong coaching, communication, influencing and conflict-management skills.
- Ability to prioritise work, solve problems and manage projects in a fast-paced environment.
- A collaborative, resilient and solutions-focused approach.
- Proficiency in Microsoft applications and general IT systems.