Are you an experienced infrastructure engineer who enjoys solving complex technical challenges and acting as the escalation point for critical endpoint issues? Would you like to play a key role in supporting and improving enterprise device management services while working with modern Microsoft technologies? We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities. This is an exciting opportunity to join our Strategic Digital Solutions team as a Senior Infrastructure Engineer. You will work within a BAU support team, providing advanced technical expertise across endpoint management, device lifecycle management, automation, and security. Acting as a senior escalation point, you''ll bridge operational support teams with infrastructure and engineering functions, helping to resolve complex incidents while driving service improvements and maintaining high standards of customer service. The role can be based anywhere in the UK; however, you must be able to travel to Hemel Hempstead when required. Travel requirements will vary depending on project and operational demands, ranging from 1 to 2 visits per month during quieter periods up to 4 days per week during particularly busy or sensitive projects. What you''ll be doing: Resolving complex 3rd and 4th line incidents involving operating systems, endpoint hardware, and persistent software issues. ..... full job details .....