Job title: German Speaking Customer Service Team LeaderLocation: Hybrid Cambridgeshire (1 day a week in the office)Salary: £33,500 per annumContract Type: Permanent, Full-TimeAre you fluent in German and passionate about leading high-performing teams in a customer-focused environment? We''re looking for an enthusiastic and experienced Customer Service Team Leader to join our client s team in Cambridgeshire on a hybrid basis.In this pivotal role, you ll be responsible for inspiring and guiding a team of administrators to deliver outstanding service to our client s network. You ll foster strong customer relationships, provide expert support on a variety of complex topics, and ensure efficient handling of orders and updates.What You''ll Be Doing: Lead, motivate, and support your team to build strong relationships with customers and consistently deliver an exceptional service experience.Manage and develop a team of Customer Care Administrators, ensuring a culture of excellence and collaboration.Provide coaching and day-to-day guidance to encourage professional growth and high performance.Investigate and resolve complex customer queries, ensuring timely and effective follow-up.Navigate bespoke internal systems to accurately process customer orders, updates, and inquiries.Conduct quality checks across customer service channels and provide feedback using a coaching approach to drive continuous improvement.Hold regular one-to-one meetings and performance reviews to support team ..... full job details .....