ITSM Architect / Designer Location: London (Hybrid, 3 days a week in office)Salary: 75,000 - 80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking ITSM Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and business needs.The RoleReporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You''ll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full lifecycle support is embedded in service design.Key ResponsibilitiesService Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency.Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes.Collaboration: Partner with Solution Architects, Product Owners, Platform Owners, Service Managers, and Engineers to embed lifecycle support into service design.Standardisation: Drive the development and standardisation of service design templates, documentation, and governance processes.Operational Readiness: Ensure all services are evaluated for ..... full job details .....