The Altro Customer Experience and Insight Team plays a key role in strengthening relationships with customers while generating valuable market and business intelligence for the organisation. Through a combination of customer engagement, market research and data-driven insight, the team helps identify opportunities, improve the customer experience and support commercial growth across the business. We have an opportunity for someone to join the team on a 15 month fixed term contract as a maternity cover. After an initial training period where you will be onsite full time, this is a hybrid working role (3 days a week in our Letchworth Garden City, Hertfordshire Head Office) The key responsibilities will be: Manage and progress project opportunities through the sales pipeline, with particular focus on projects at the contracting stage. Conduct outbound project-tracking calls and record outcomes accurately within CRM systems. Identify and engage key stakeholders across the customer decision-making unit (DMU). Protect specifications at risk through effective objection handling and communication. Deliver exceptional customer service in response to inbound enquiries via phone, email, live chat and WhatsApp. Identify additional sales opportunities and strengthen customer relationships during every interaction. Maintain accurate project and customer data, including expected order dates, to support planning, reporting and business insight. Use Glenigan and other resources to research ..... full job details .....