Dispensing Optician Jobs Wrexham Technical Support and Returns Manager Optical Manufacturer Office-Based Role Full-Time 33,000 to 36,000 Monday to Friday + 1 in 6 Saturdays (Paid OT)Zest Optical are working in partnership with a leading optical manufacturer based in Wrexham to recruit a qualified Dispensing Optician into a Technical Support and Returns Manager position.This is a fantastic opportunity for a qualified DO looking to move away from the traditional retail environment and apply their technical knowledge in a new, fast-paced customer service and operations setting.Technical Support and Returns Manager - Role OverviewOffice-based role in the Customer Service department at the Wrexham siteLead and mentor a team of Technical Support SpecialistsManage escalated product queries from Eye Care Professionals (ECPs) across the UKOversee the full returns process - ensuring efficiency and compliance with company standardsTroubleshoot visual issues and dispensing concerns with ECPsLiaise with production to manage returns-related inventory and lens assessmentsAnalyse return trends and implement strategies to reduce return ratesContribute to product knowledge development and team trainingFull-time, Monday to Friday (8:45am-5:15pm), plus 1 in 6 Saturdays (paid as overtime)Starting salary of 31,595.20, with potential flexibility for the right candidate and a salary review after probationTechnical Support and Returns Manager - RequirementsQualified Dispensing Optician ..... full job details .....