A creator, artisan, and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house employing nearly 23,200 people worldwide. Driven by its entrepreneurial spirit and high standards, Hermès promotes individual autonomy through responsible management. The company preserves exceptional know-how through strong territorial roots that respect people and resources. Sixteen artisanal métiers inspire the house''s creativity, with collections presented in nearly 300 stores globally.An exciting opportunity has arisen for an experienced

Brand Ambassador

to join the Hermès Fragrance and Beauty team. This role involves a dual site/mobile capacity across Selfridges London and Harrods Counters on a nine-month fixed-term contract. The position reports to the Counter Business Managers at both locations and involves advising on and selling the house''s fragrance and cosmetics products to an international clientele.Hermès Parfums and Beauty lines are expanding. You will be responsible for promoting our olfactory creations and introducing customers to Hermès'' Beauty range.Principal Activities

Greet customers warmly on the store floorListen attentively to customer requirements, providing quality service and advice to assist their choicesInspire customers by introducing them to our productsSell cosmetics products enthusiastically and deliver high-quality after-sales service to retain customersDemonstrate excellent product knowledge and achieve additional sales beyond initial customer selectionsGeneral Duties

Maintain a tidy and clean counter, contribute to sales tasks, and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labeling)Organize point-of-sale promotional events using materials provided by the marketing departmentShare skills and expertise with other ambassadors, Hermès Beauty Experts, and Head OfficeEducation and Experience

At least two years of higher education in cosmetics salesSuccessful experience of at least two years in cosmetics sales for a reputable house or retailerExpertise

Strong interest in cosmetics products with good knowledge of at least one sector (fragrance, skincare, makeup)Fluent in EnglishPersonal and Environmental Presentation

Maintain cleanliness and tidiness of the sales spaceAlways be highly presentableApproach work with enthusiasm and possess engaging interpersonal skillsExcellent storytelling and narration skills, with the ability to evoke imagery through stories and anecdotesStrong service orientation, empathy, and openness to customer needsEnjoy challenges and thrive in a fast-paced sales environmentPossess a team spirit and share experiences and expertise enthusiasticallyGood understanding of color and makeup application techniques

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