We are currently recruiting for an Account Manager to oversee our guest services operations team based with our clients in the financial services industry!The Successful Account Manager will oversee our guest services teams in both the front and back of house, providing strategic assistance to our location and regional managers, and ensuring that we deliver five-star service across the contract.The successful candidate will be an experienced senior manager who has managed a team of at least 15-20 people within a corporate guest services environment. This is a highly visible role where the manager will need to be present to all clients with weekly site visits to our hub locations and monthly to the regional locations.They will have an inspirational and motivational character and relish the opportunity to help and develop our people. Alongside their HR and management experience, the successful candidate will need to demonstrate excellent time management skills to find the perfect balance between their management and operational duties.Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating and implementing processes to improve the effectiveness of the service that our teams provide, and ultimately ensuring that our account remains a trailblazer in the guest services industry!Excellent relationship building and communication skills will also be essential, as they will need to be comfortable in creating and maintaining excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and everchanging environment.Please note: This role includes travel across the UK, as the Account Manager will need to be present and work closely with our team members, our clients and their teams, as well as other service providers to create and maintain excellent working relationships.Hours: 40 Hours per week, as required.

Salary: Competitive SalaryQualificationsExperience of managing a team of at least 15-20 people within a corporate guest services or five star hospitality environment is essential and must have a proven track record in delivering outstanding customer service.

Excellent time management and communication skills.

The ability to review, create and implement new policies and procedures.

The ability to build and maintain strong working relationships with people at all levels of a business.Whats in it for you?

Holiday allowance and Enhanced annual leave.Pension.Life insurance.Recommend a Friend Bonus Scheme.Thank you voucher scheme.24-hour private helpline for employees, providing counselling and information services.Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.Award winning Training Academy that provides excellent training and development opportunities for our people.Eyecare scheme

Who is Portico?

Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.

Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK and Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.Why Portico?

Portico is defined by our unique culture

One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.

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