Macildowie are working with this client based in Loughborough to appoint a Course Administrator.This is a fixed term contract, with a hybrid working arrangement requiring a minimum of 2 days per week in the office You will provide excellent customer service and ensure accurate and timely administration and support across all aspects of the learner, tutor and customer experience within an education/training environment (swimming?/ sport sector).Key responsibilities include:Inputting data across all internal systems in line with standard operating procedures, ensuring all records are accurate and up-to-date.Managing general course administration (quality checking documentation, ordering resources, sending confirmation emails).Ensuring financial processes (vouchers, purchase orders, transfers, cancellations) are followed fully.Liaising with delivery venues to ensure information and resources are in place ahead of courses.Responding to telephone and email enquiries in a timely, courteous and accurate manner, advising customers on the use of the online booking system and resolving queries to protect the organisations reputation.Undertaking any other duties within the scope, spirit and purpose of the job as requested by the line manager, and proactively promoting policies around Equality and Diversity, Health and Safety and GDPR.Essential criteria:Proven administrative experience: telephone answering, email handling, data input, document creation.Ability to manage a varied ..... full job details .....