Job Description
Account Manager required to maintain a portfolio of established customers within a leading job board. The successful candidate would service customers on a day to day basis, with a view to ensuring best customer service practice is achieved. You will be responsible for renewing/reviewing contracts and will act as a first point of contact for customer queries. You will also deal with incoming calls/enquiries from new/prospective businesses with a view to advising the most suitable solution and following up accordingly. You will also undertake administrative tasks to help with the day to day running of the Sales process. Key Responsibilities - Maintain accurate records of sales activities, customer interactions and ensure follow-ups are completed on time. Processing customer orders/requests accurately and efficiently Providing general office and administrative support Provide cover and support to the Sales Manager for all Sales related activities Provide Training to Customers on how to best use the services provided by the company Manage email and phone enquiries, resolving them directly or passing them on to the right person Work closely with the sales team and other departments to co-ordinate efforts and streamline processes. The successful candidate will have Confident communicating with customers by telephone and email Highly organised with strong attention to detail Confident using Microsoft Office and standard office systems Able to manage multiple tasks and ..... full job details .....