Scope of Role: To provide high quality and responsive customer service and administrative support to external and internal customers within the repair business and other services offered at the Avionics facility. Support to customers is primarily via telephone dealing with inbound and outbound calls, high volume and often complex in nature. Main Duties/Responsibilities Administration of customer repairs both in our repair facility and subcontracted. Provide high quality customer service to all customers. Quoting and pricing of repairs or sale of other goods and services. Using courier portals to raise order shipments for customers. Completing approved certificates, despatch, and invoice. Managing customer loan orders and requirements. Sourcing and raising of purchase orders in accordance with purchasing handbook. Customer delivery forecasts, reports and general enquiries. Liaising with the production areas to achieve targets. Assist with import / export requirements. Support stores. Maintain and improve TAT (turn-around-time), quality and cost effectiveness. Provide guidance where possible to the benefit of the company and its customers. Ensure compliance with regulatory bodies requirements. Work as part of a team, act in a professional manner, and convey a positive and constructive approach. May be required to visit customers on a face-to-face business with field sales manager(s) Must have desire and ability to take on account management of some customers ..... full job details .....