Job Description

The Opportunity: Forge a Path, Shape an Industry. Flywire''s Travel business is on a rapid growth trajectory, and we''re looking for a pioneering

Enterprise Client Success Manager

to be a foundational member of our new Sertifi EMEA team. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation, accelerating product adoption, and cultivating long-term relationships that deliver measurable, transformative outcomes.Responsibilities

Be a strategic partner: Lead end-to-end onboarding and implementation projects for our enterprise clients across EMEA, deploying solutions like eAuthorize, eSignature, and SertifiPay. You will be a hands-on expert who sets our clients up for success.Architect workflows: Deliver high-impact training and craft custom workflows that make our clients'' processes more efficient and effective. Provide a white-glove onboarding experience that sets the standard for client support in the region.Fuel growth: Work with our enterprise team to ensure clients meet their objectives. Your insights will be crucial in regular business reviews, driving client satisfaction, and fueling retention and growth.Champion the client: Serve as the key link between our clients and internal teams (Sales, Product, Engineering). Manage interactions via Salesforce, ChurnZero, and Zendesk, providing clear, actionable insights to help us continuously improve and innovate.Qualifications

What We''re Looking For: Your Profile for Success

We are seeking a passionate and ambitious individual with a unique blend of hospitality industry experience and SaaS implementation experience.Experience: 3–5 years in customer success or implementation within a SaaS environment and 2–3 years of deep experience in the hospitality industry.Strategic acumen: A proven track record of managing and growing strategic enterprise accounts, preferably in hospitality or travel tech.Technical know-how: Strong knowledge of Salesforce and customer success software (e.g., ChurnZero).Leadership and communication: Exceptional communication skills with the ability to engage audiences from end-users to C-level executives. Demonstrated ability to independently manage complex deployments and drive client outcomes.A plus: Fluency in additional EMEA languages is a great asset.What We Offer

Competitive compensation, including Restricted Stock UnitsEmployee Stock Purchase Plan (ESPP)Flying Start - Global Induction ProgramDynamic and Global Team and opportunities to learn about journeys via #InsideFlywire on social mediaWellbeing Programs with Global FlyMatesMeaningful impact and a culture that values every FlyMateCompetitive time off including FlyBetter Days to volunteer and Digital Disconnect DaysTalent and Development Programs (Managers Taking Flight – for new or aspiring managers)About Flywire

Flywire is a global payments enablement and software company. We solve high-stakes, high-value payments in education, healthcare, travel, and B2B industries, with support across 240 countries and 140 currencies.

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