Job Title: Tier 2 Service EngineerLocation: Chorley - 5 days per week (hybrid rota)Salary: 32,000 - 36,000Benefits: 25 days plus bank holidaysAbout the Role:We are seeking a highly skilled Tier 2 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications.This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients.Hybrid Rota (3 x different weekly shifts)- Office =8:00am - 4:30pm - Office = 8:45am - 5:30pm- Work from home = 13:00pm - 21:00pm (Mon-Thurs) 9:00am - 13:00pm (Friday)Key Responsibilities:Technical Support and TroubleshootingManage and resolve escalated tickets from Tier 1, covering servers, networking, and business-critical applications.Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V), and cloud platforms.Provide both remote and on-site troubleshooting.Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs.Incident and Problem ManagementOwn and manage complex incidents from initial diagnosis to full resolution.Follow ..... full job details .....