Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 13 million lives, in their search to add an Administrator to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees and their family members.The RoleYou will be a clinical administrative, who is focused on ensuring high levels of professionalism whilst working ''behind the scenes'' of a clinical operation and adhering to internal and client KPIs and SLAs. The case management administration team manages all counselling cases, ensuring cases are processed efficiently, whilst also maintaining our external affiliate network compliance. Ensure all counselling cases are matched within 48 working hours and session confirmations are received within 12 working hoursTo monitor, mentor and ensure the affiliate network are working in line with clinical governance and embracing short-term workplace counsellingEnsure we hold accurate records for our in-house and affiliate network counsellors, updating system maps and databases when requiredEffectively monitor risk cases in accordance with risk policyTo manage and arrange training sessions, liaising with external companies to meet their needs ..... full job details .....