The RoleDue to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Birmingham Capital Works operations. This is a permanent role with travel across south Birmingham. The core working hours are Monday to Friday 8am-4:30pm.The CustomerYou will be part of one of Fortem''s largest Social Housing contracts, Birmingham City Council. This is an expanding 50m Repairs and Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks. This is a fast paced, focused and dedicated contract which we have been re-awarded 3 times and we are very proud to be able to support this exceptional client.Duties and ResponsibilitiesCustomer Liaison Officer duties and responsibilities include: Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate ..... full job details .....