1st- 2nd Line Support / Service Desk Analyst /IT Support– Based in Leeds- Mon – Fri needed to provide end user support.
As 1st- 2nd Line Support / Service Desk Analyst /IT Support you should have some of the following skills:  Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding  of managing and logging tickets , understand what a SLA is and have the ability to learn new skills.
Successful 1st- 2nd Line Support / Service Desk Analyst /IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any 1st- 2nd Line Support / Service Desk Analyst /IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage.  Apply now we are waiting to invest in your career!