Rev and Regs are recruiting on behalf of an established multi national insurance company located in Croydon for a Legal Expenses Claims Handler.The Legal Expenses Insurance Claims Handler (Civil Litigation, Employment Law or Crime and Regulation) is responsible for managing claims arising within these areas under legal expenses insurance policies. The role involves assessing policy coverage, evaluating the legal merits and prospects of success, liaising with panel solicitors, and overseeing cases through to resolution. You will guide and support policyholders throughout the claims process, ensuring complex legal matters are communicated clearly, practically, and with empathy. This position requires strong analytical judgement, sound knowledge of relevant legal procedures, and a customer-focused approach to decision-making.Key responsibilities:Review and assess new civil litigation claims to ensure alignment with policy coverage and legal requirements.Manage a varied caseload of civil disputes, including: Contract disputes, Property damage and boundary matters, Landlord and tenant civil claims (non-criminal), Defamation and nuisance claimsEvaluate prospects of success, proportionality, and overall cost-benefit to determine the most effective case strategy.Set, monitor, and adjust financial reserves in line with case developments and potential exposure.Key experience and skills required:Proven experience handling civil litigation or insurance claims.Strong working knowledge of ..... full job details .....