Hotel Duty ManagerLocation: Reigate, United KingdomJob Type: Full-time / PermanentSalary: £26,000 to £28,00 (depending on experience)Job OverviewOur client is seeking a professional and customer-focused Duty Manager to oversee the day-to-day operations of their hotel in Reigate. The Duty Manager will ensure the smooth running of all departments during their shift, deliver exceptional guest experiences, and support the management team in maintaining high service standards across the property.This role requires a proactive individual with strong leadership skills, excellent communication abilities, and a passion for hospitality.Key ResponsibilitiesOperations ManagementOversee the daily operations of the hotel during assigned shifts.Act as the main point of contact for guests and staff in the absence of senior management.Ensure all departments (Front Office, Housekeeping, Food and Beverage, and Maintenance) operate efficiently.Conduct regular checks across the property to ensure standards are maintained.Guest ExperienceProvide exceptional customer service and ensure guest satisfaction at all times.Handle guest queries, feedback, and complaints promptly and professionally.Resolve issues quickly to maintain positive guest experiences.Team LeadershipSupervise and support team members across departments.Assist with staff training, shift coordination, and performance monitoring.Encourage teamwork and maintain a positive working environment.Health, Safety and ComplianceEnsure ..... full job details .....