Works Planner/Scheduler/Customer Service (Housing) Hourly Rate: £14.59 PAYE / £18.80 Umbrella Location: Reading, RG2 Job Type: Temporary (3-month contract, subject to change) Working Hours: Full-time, 5 days a week Join our Housing Property Services Team as a Works Planner/Scheduler/Customer Service Officer. This office-based role is crucial in delivering efficient, high-quality maintenance and repairs services to our council housing stock. You will be instrumental in ensuring our tenants and leaseholders receive a reliable and responsive service. Day-to-day of the role: Manage work orders and job tickets from initiation to closure - raising, allocating, and closing jobs using our job management system. Communicate effectively with tenants, contractors, and colleagues to ensure a seamless and customer-focused service. Maintain accurate records and databases, handling all information with confidentiality and care. Produce and proofread documents, reports, and meeting minutes to a high standard. Support the collection and analysis of performance data and customer satisfaction feedback to enhance service delivery. Required Skills and Qualifications: Strong administration skills and experience in a similar role. Knowledge of housing repairs processes and diary management systems. Proven ability to work effectively both independently and as part of a team. Excellent communication and customer service skills. Proficiency in managing databases and producing detailed reports. ..... full job details .....