Job Title: Domestic Abuse Helpdesk PractitionerLocation: CoventryHours: 20 per week | £13.10/hour | 28 days AL (pro rata) + benefits

Join a front-line team supporting women and children affected by domestic abuse. This part-time role includes weekend and weekday hours, with hybrid working available once established. You\''ll be the first point of contact - responding quickly and compassionately to those in crisis, providing triage, safeguarding, and signposting to vital services.

Hours of work

Saturday and Sunday: 10am-1pm

Monday: 8:30am-5:30pm (office-based)

Wednesday: flexible hours

Essential Skills and Experience

Experience supporting people in crisis over the phone.

Experience supporting individuals affected by domestic abuse.

Knowledge of safeguarding, signposting, and managing challenging situations

Strong IT and admin skills

Excellent communication and people skills

Ability to work calmly under pressure.

Competency in a BME, Eastern European, or African Caribbean language

If you are ready to make a difference and thrive in a fast-paced support environment, we welcome your application.

Apply now and take the next step in your career!

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