Your new company My client is an award-winning financial services organisation based in the heart of Liverpool''s business quarter. They are seeking a professional complaints hander to join their team on a permanent basis. Working from contemporary offices, with excellent transport links, you will be joining a friendly and supportive team who offer progression.Your new role The position is offered full time Monday to Friday. A hybrid model is also in place with Monday and Friday being your home days. Hours of work are 09.00am until 17.30pm.The main purpose of this position is to be responsible for the logging and investigation of all new complaints, ensuring compliance with policy and regulatory requirements.Some of your duties will include but not limited to Work closely with the Complaints, Quality Assurance Officers and Team Manager to ensure a seamless complaints process is in place.Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responsesLiaise with dealers/ broker partners, customers, field staff, third-party finance partners in order to investigate complaint points raised.Providing a first-class service to both internal and external customers at all times Dealing with all administrationUpdating systems with detailed and correct information What you''ll need to succeed Proven history in a complaint handing position, ideally within financial services Excellent communication skills both ..... full job details .....