Technical-Operations-Manager-|-Up-to60,000-+-Bonus-|-Hybrid-(Uxbridge)-|-IT-

We''re-looking-for-a-Technical-Operations-Manager-to-lead-our-Technical-Support-and-Field-Services-teams,-ensuring-the-delivery-of-exceptional-technical-support,-operational-excellence,-installation-quality,-and-customer-service.

This-is-a-fantastic-opportunity-for-someone-who-enjoys-combining-people-leadership,-technical-problem-solving,-operational-performance,-and-continuous-improvement-in-a-fast-paced-technology-environment.

What-you''ll-be-doing

• Leading-and-developing-Technical-Support-and-Field-Service-teams
• Acting-as-the-senior-technical-escalation-point-for-complex-customer-and-operational-issues
• Driving-SLA-performance,-service-quality-and-customer-satisfaction
• Managing-installation-quality,-audits,-and-technical-standards
• Working-with-OEMs,-dealer-groups-and-third-party-installation-partners
• Monitoring-device-performance-and-operational-KPIs-to-improve-reliability-and-service-delivery
• Implementing-process-improvements-and-driving-operational-excellence
• Supporting-compliance,-certification-activities-and-technical-governance

• Proven-leadership-experience-within-Technical-Operations,-Technical-Support,-Engineering,-Service-Delivery-or-Field-Service-Management
• Strong-knowledge-of-telematics,-connected-vehicles,-GPS/GNSS,-CAN-Bus,-vehicle-electrical-systems,-remote-diagnostics-and-vehicle-integration
• Experience-managing-technical-teams-and-third-party-service-providers
• A-data-driven-approach-to-problem-solving-and-continuous-improvement
• Excellent-stakeholder-management-and-communication-skills
• Auto-electrical-qualifications-or-equivalent-automotive-electrical-experience-desirable
• Full-UK-driving-licence

• Hybrid-working-environment
• Opportunity-to-lead-and-shape-a-critical-technical-function
• Exposure-to-innovative-connected-vehicle-technologies
• Collaborative-and-supportive-team-culture
• Excellent-career-development-opportunities