Customer Service Advisor

Manchester City Centre (Hybrid Working Available Following Probation)

£25,000 + Bonus | Full Time | Permanent

Time Recruitment Solutions is proud to be the preferred recruitment partner for a well-established and highly respected claimant law firm with over 40 years of success within the legal sector.

Due to continued growth, we are recruiting for a Customer Service Advisor to join their Manchester office. This is an excellent opportunity for a law graduate, aspiring legal professional, or someone with previous legal administration/customer service experience looking to build a long-term career within the legal industry.

Working within a specialist housing litigation team, you will play a vital role in supporting clients throughout their legal journey, ensuring exceptional client care and helping progress cases following settlement agreements.

What''s on Offer?

• Salary of £25,000 per annum
• Bonus scheme
• Hybrid working available following successful completion of probation
• Flexible start and finish times
• Annual salary reviews
• 25 days holiday plus bank holidays
• Additional day off for your birthday
• Employer pension contribution of 6%
• Ongoing training and career development
• Company sick pay scheme
• Death in Service benefit (4x salary)
• Subsidised gym membership
• Employee Assistance Programme
• Modern city centre office location
• Casual dress environment

The Role

This position combines client care, case administration, and legal support responsibilities. You will act as a key point of contact for clients, ensuring agreed repair works have been completed following the resolution of housing disrepair claims.

The role involves regular communication with clients, including vulnerable individuals, requiring a professional, empathetic, and detail-oriented approach.

Key Responsibilities

• Contact clients to review and verify completion of agreed repair works
• Arrange post-completion property inspections
• Gather information and prepare witness statement documentation where required
• Open and manage files using the case management system
• Liaise with internal legal teams to ensure cases progress effectively
• Maintain accurate records and update client information
• Deliver outstanding levels of client service throughout the process

About You

We are particularly interested in speaking with candidates who are looking to establish a long-term career within the legal sector.

Essential Skills

• Excellent communication and interpersonal skills
• Strong attention to detail
• Confident telephone manner
• Strong organisational and administrative abilities
• IT literacy and good knowledge of Microsoft Office
• Ability to manage workloads effectively
• Positive and professional attitude
• Team-oriented approach

Desirable Experience

• Law degree (LLB) or equivalent legal qualification
• Previous experience within a law firm, legal services environment, or legal administration role
• Experience using a case management system such as Proclaim
• Customer service or client-facing experience

Why Apply?

This is an ideal opportunity for a law graduate or legal professional seeking their next step within a supportive and growing legal practice. You''ll gain exposure to litigation matters, develop valuable client management skills, and benefit from genuine career progression opportunities within an established legal environment.