1st Line Support TechnicianNorwich 14 per hour Full-Time 3-Month Contract (January - March) Start Date: Early JanuaryWe are supporting an established organisation in Norwich seeking a proactive and customer-focused 1st Line Support Technician to join their IT Service Desk on a 3-month contract, running from January through to the end of March. This is an excellent opportunity for someone with strong technical troubleshooting skills who enjoys helping users and resolving issues efficiently.The RoleAs a 1st Line Support Technician, you will be responsible for:Acting as the first point of contact for IT-related queries via phone, email, and ticketing systemsProviding technical support for hardware, software, user accounts, and network accessLogging, prioritising, and resolving incidents in line with SLAsEscalating more complex issues to 2nd Line or specialist teamsAssisting with laptop/desktop setup, password resets, and general system troubleshootingDelivering excellent customer service and maintaining accurate documentationAbout YouThe ideal candidate will bring:Previous experience in a 1st Line / Service Desk or similar technical support roleGood understanding of Windows OS, Microsoft 365, basic networking, and common IT toolsStrong communication skills and a calm, helpful approachAbility to prioritise tasks and manage a busy workloadProblem-solving mindset with attention to detailApply now for immediate consideration.Huntress Search Ltd acts as a Recruitment Agency in ..... full job details .....