Client Account Manager (Customer Success Manager)(Portsmouth, UK) Hybrid/Office based.Working Hours - 8.30-5.30pm Monday-FridaySalary - £30,000- £40,000 with an OTE of £65,000.Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients'' websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.In this role, you will be:Building and maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if requiredContributing to revenue growth by upselling/uplifting client contractsNegotiating contract renewals and expansion proposalsIdentifying further use cases to increase value and liaise regularly to develop strategiesWork towards weekly KPI''s and monthly targets; both individually and as ..... full job details .....